Products or services purchased either by download, CD, DVD, server access, etc., are NOT refundable, but may be exchanged within 15 days from date of purchase. The product to be exchanged may only be exchanged for the same product sold by Heavenly Electronics ®. However, before any new software will be made available, the customer must return to Heavenly Electronics ®, an “Exchange Form”. The “Exchange Form” will be provided to the customer after the customer informs Heavenly Electronics ® that they need such form. The “Exchange Form” provided to you must be returned with the product and all original contents to Heavenly Electronics ® by regular mail only within 10 days, in order to obtain the exchange.

In order to obtain an exchange, you must provide your correct e-mail address and/or mailing address to Heavenly Electronics ®. Heavenly Electronics ® will not be liable for any claims of non-receipt of merchandise, and/or non-receipt of a “Exchange Form” that was a result of an incorrect email address and/or mailing address provided by you to Heavenly Electronics ®. The customer is responsible for providing a correct/working e-mail and/or mailing address.

Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

THERE ARE ABSOLUTELY NO CANCELLATIONS OF ONLINE ORDERS THAT HAVE BEEN PROGRAMMED FOR IMMEDIATE DOWNLOAD ACCESS. NOR WILL WE ACCEPT CLAIMS OF MISSING THE IMMEDIATE ONLINE LINKS THAT WERE PROVIDED TO YOU TO DOWNLOAD YOUR ORDER. THERE ARE NO EXCEPTIONS TO THIS CANCELLATION POLICY.

Heavenly Electronics ® reserves the right to modify this Refund and Exchange Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund and Exchange Policy on Heavenly Electronics ®'s Websites. You agree to periodically review our Websites, including the current version of our Refund and Exchange Policy. Our refund and exchange policy is made available on our Websites. It is your obligation to review our refund and exchange policy for any such revisions.